Privacy Policy

Last updated: January 27, 2026

At Maison Elmora, accessible via www.maisonelmora.com, protecting your privacy is our top priority. This Privacy Policy details how we collect, use, and protect your personal information in accordance with the standards of the General Data Protection Regulation (GDPR) and the transparency requirements of Google Merchant Center.

1. Nature of the data collected

Information provided voluntarily

This includes the data you provide us directly when creating your account, making purchases, or communicating with us:

  • Identity: first and last name.
  • Contact details: email address and phone number.
  • Logistics: billing and shipping addresses.
  • Transactions: receipts and payment details.
  • Security: login credentials such as username and password.
  • Support: any information shared via our contact forms or during your inquiries with our customer service.

2. Information collected automatically.

During each navigation on our interface, certain technical data is automatically collected:

  • Technical identification: IP address and model of the device used.
  • Software: type and version of the internet browser.
  • User journey: pages viewed, links clicked, and session duration.
  • Traceability: use of cookies and similar tracking technologies to optimize your experience.

3. Information from third-party partners

We may also receive data through external services with which we collaborate:

  • Financial services: information related to transaction status transmitted by our payment providers.
  • Analysis and infrastructure: technical data from our hosting services or our audience analysis tools.
  • E-commerce ecosystem: information transmitted by commercial management platforms such as Shopify.

Data usage

We process your personal information primarily to provide, optimize, and secure all of our services. This processing primarily ensures the complete management of your orders, from validation to final shipping. It also allows us to create and manage your customer account while sending you the necessary confirmations and updates to track your purchases.

Furthermore, your data contributes to improving your user experience and the technical optimization of our platform through the analysis of site usage. With your prior consent, we may use your contact details to send you newsletters or promotional offers. Finally, processing this information is essential to detect and prevent fraud attempts as well as any misuse of our services.

Cookies

We use cookies to ensure the technical functioning of our site, remember your browsing preferences, and evaluate the performance of our interface. For detailed information on the nature of the tools used, you can consult Shopify's official policy via the following link: https://www.shopify.com/legal/cookies.

You have the option to manage and configure the use of cookies directly from your internet browser settings. However, please note that disabling certain cookies may affect access to some essential features of the site.

Data sharing

We limit the sharing of your personal data to only those third parties whose intervention is strictly necessary for the execution of our services. This includes our technical providers such as our host and the Shopify platform, as well as payment service providers responsible for securing your transactions. Your logistical information is also shared with carriers to ensure the delivery of your packages.

In certain specific cases, data may be shared with marketing partners, but only if you have given your explicit consent beforehand. We also communicate information to the competent authorities when the applicable legislation requires us to do so. We want to clarify that Maison Elmora does not sell your personal data to third parties.

Your rights

Depending on your place of residence, you have specific rights regarding your personal information. You have the option to request access to your data in order to obtain a complete copy or to demand the correction of any information that may be inaccurate or incomplete. In certain circumstances, you may also request the permanent deletion of your information or object to certain processing, particularly those related to our marketing communication operations.

Furthermore, you have the right to data portability, allowing you to receive your data in a structured format, as well as the right to withdraw your consent at any time for the services you initially subscribed to. To exercise any of these rights, simply send us a request via email at info@maisonelmora.com. We are committed to processing your request within the legal timeframes in effect, without the exercise of your rights leading to negative consequences on the quality of our services to you.

Security and retention period

Maison Elmora implements rigorous technical and organizational measures to ensure the integrity and confidentiality of your information against any unauthorized access. Although no transmission system over the internet can claim total infallibility, we do everything possible to protect your exchanges. In this regard, we strongly recommend that you maintain the confidentiality of your login credentials.

Your personal data is retained only for the period strictly necessary to fulfill the purposes for which it was collected. These retention periods are established in accordance with the legal, accounting, and contractual obligations governing our business activities.

International transfers

As part of operating our online store, your information may occasionally be transferred or stored outside the European Economic Area. When such transfers are necessary, we ensure that appropriate protective measures are in place. We rely in particular on the standard contractual clauses approved by the European Commission to ensure that your data is afforded a level of security equivalent to European standards, regardless of where it is processed.

Australian customers — Privacy Act 1988

If you reside in Australia, your personal data is also processed in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

You have the right to:

  • Access your personal data
  • Request the correction of inaccurate data
  • Lodge a complaint with the Office of the Australian Information Commissioner (OAIC) if you believe your rights have not been respected: www.oaic.gov.au

To exercise these rights, contact info@maisonelmora.com.

Questions or complaints?

For any questions regarding this privacy policy or the processing of your personal data, you can contact us at the following address:
info@maisonelmora.com.

If you believe your rights are not being respected, you have the right to file a complaint with the competent authority in France: https://www.cnil.fr/fr.

Contact information:

Store name: Maison Elmora
Address: 7 Rue du Clos aux Pois | Lisses, Île-de-France
France Email: info@maisonelmora.com
Phone: +316 827 95 876

Customer service hours

Opening hours (Monday to Friday) :
9 AM to 6 PM (GMT+1 Paris)
Opening hours (Saturday and Sunday) :
10 AM to 4 PM (GMT+1 Paris)