• FREE DELIVERY

    We offer you free delivery of your order. We ensure that your items reach you quickly and safely.

  • 30-DAY RETURN POLICY

    For us, the most important thing is that you are satisfied! That is why we offer you a 30-day return policy, as long as the product seal is not broken.

  • SECURE PAYMENT OPTIONS

    Your safety is important to us. That's why we offer secure payment methods, so you can shop with us worry-free.
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About us

The Essence of Maison Elmora

At Maison Elmora, we believe that your home and garden are a reflection of your soul. Since 2025, our mission has been to transform your living spaces into sources of inspiration by combining design, technology, and emotion.

Each item in our collection is selected based on three criteria: pure aesthetics, sustainable quality, and smart innovation. From characterful lighting for indoors and outdoors to refined decorative accessories, along with clever gadgets that simplify your daily life, we provide you with the elements needed to make every moment a remarkable memory.

About us

Connector

Do you have questions or just want to talk to us?

Feel free to contact us via:

Store Name: Maison Elmora 
Address: 7 Rue du Clos aux Pois | Lisses, Île-de-France
France Email: info@maisonelmora.com
Phone: +316 827 95 876
Registration Number (KvK): 99180820 (Chamber of Commerce, Netherlands)
VAT Number: NL005375120B27

Customer Service Hours:
Monday to Friday: 9:00 AM – 5:00 PM (CET)

We strive to respond to your email within 1 to 2 business days.

Contact us

Frequently Asked Questions (FAQ)

How long does delivery take?

We offer free delivery in mainland France for all orders, with no minimum purchase.

Processing time: 1 to 2 business days (Monday to Friday).

Shipping time: 5 to 7 business days.

Total delivery time: You will generally receive your order within 6 to 9 business days from the date of your purchase.

Once your package is shipped, you will receive a confirmation email containing a tracking number to follow the delivery of your light fixture in real time.

Can I return an item if I change my mind?

Absolutely! At Maison Elmora, your satisfaction is our priority.
  • You have 30 days from the date of delivery to return any unused item, in its original condition and packaging.
  • Once your return request is approved, we will provide you with all the necessary instructions for shipping.
  • We will process your refund within 7 business days after receiving and inspecting the returned item.

What payment methods do you accept?

We accept Visa, MasterCard, American Express cards, as well as PayPal, Google Pay, and Apple Pay. For large purchases, payment by bank transfer is also possible upon request.

All payments are fully secured and made in euros (EUR). We use state-of-the-art SSL encryption to protect your personal and banking information, ensuring that your transactions remain confidential. Maison Elmora does not store any sensitive data related to your credit card.

How can I track my order?

Once your order is shipped, you will receive an email with your tracking number.
You can also track your order from the Track my order page on our website, or contact our customer service for updates.