Store Name: Maison Elmora Address: <a href="https://www.google.com/maps/place/7+Rue+du+Clos+aux+Pois,+91090+Lisses,+Frankrijk/@48.597708,2.4356021,17z/data=!3m1!4b1!4m6!3m5!1s0x47e5e75eb516b023:0x2d7a79cf3320592b!8m2!3d48.597708!4d2.438177!16s%2Fg%2F11c5cg364v?entry=ttu&g_ep=EgoyMDI1MTIwOS4wIKXMDSoASAFQAw%3D%3D" title="https://www.google.com/maps/place/7+Rue+du+Clos+aux+Pois,+91090+Lisses,+Frankrijk/@48.597708,2.4356021,17z/data=!3m1!4b1!4m6!3m5!1s0x47e5e75eb516b023:0x2d7a79cf3320592b!8m2!3d48.597708!4d2.438177!16s%2Fg%2F11c5cg364v?entry=ttu&g_ep=EgoyMDI1MTIwOS4wIKXMDSoASAFQAw%3D%3D">7 Rue du Clos aux Pois | Lisses, Île-de-France France Email: info@maisonelmora.com Phone: +316 827 95 876 Customer Service Hours Opening Hours (Monday to Friday): 9 AM to 6 PM (GMT+1 Paris) Opening Hours (Saturday and Sunday): 10 AM to 4 PM (GMT+1 Paris)

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Q: How long does delivery take?

We offer free delivery in Australia for all orders, with no minimum purchase. Processing time: 1 to 2 business days (Monday to Friday). Shipping time: 5 to 7 business days. Total delivery time: You will generally receive your order within 6 to 9 business days from the date of your purchase. Once your package has been shipped, you will receive a confirmation email containing a tracking number to follow the progress of your light fixture in real time.

Q: Can I return an item if I change my mind?

Absolutely! At Maison Elmora , your satisfaction is our priority. You have 30 days from the delivery date to return any unused item, in its original condition and original packaging. Once your return request is approved, we will provide you with all the necessary instructions for shipping. We will process your refund within 7 business days after receiving and inspecting the returned item.

Q: What payment methods do you accept?

We accept Visa, MasterCard, American Express , as well as PayPal, Google Pay, and Apple Pay . For large purchases, payment by bank transfer is also possible upon request. All payments are fully secure and made in euros (EUR) for customers in France and in Australian dollars (AUD). We use state-of-the-art SSL encryption to protect your personal and banking information, ensuring that your transactions remain confidential. Maison Elmora does not store any sensitive data related to your credit card.

Frequently Asked Questions (FAQ)

How long does delivery take?

We offer free delivery in Australia for all orders, with no minimum purchase.

Processing time: 1 to 2 business days (Monday to Friday).

Shipping time: 5 to 7 business days.

Total delivery time: You will generally receive your order within 6 to 9 business days from the date of your purchase.

Once your package has been shipped, you will receive a confirmation email containing a tracking number to follow the progress of your light fixture in real time.

Can I return an item if I change my mind?

Absolutely! At Maison Elmora, your satisfaction is our priority.

You have 30 days from the delivery date to return any unused item, in its original condition and original packaging.
Once your return request is approved, we will provide you with all the necessary instructions for shipping.
We will process your refund within 7 business days after receiving and inspecting the returned item.

What payment methods do you accept?

We accept Visa, MasterCard, American Express, as well as PayPal, Google Pay, and Apple Pay. For large purchases, payment by bank transfer is also possible upon request.

All payments are fully secure and made in euros (EUR) for customers in France and in Australian dollars (AUD). We use state-of-the-art SSL encryption to protect your personal and banking information, ensuring that your transactions remain confidential. Maison Elmora does not store any sensitive data related to your credit card.

Contact

Store Name: Maison Elmora
Address: 7 Rue du Clos aux Pois | Lisses, Île-de-France
France Email: info@maisonelmora.com
Phone: +316 827 95 876

Customer Service Hours

Opening Hours (Monday to Friday):
9 AM to 6 PM (GMT+1 Paris)
Opening Hours (Saturday and Sunday):
10 AM to 4 PM (GMT+1 Paris)

30-day returns

Not entirely satisfied? No problem. Return any unused item within 30 days of delivery for a full refund.