Terms of Use

1. Introduction

1.1 These general terms and conditions apply whenever you use our website Maison Elmora or place an order for products through our online sales interface.

1.2 These terms define the rights and obligations of the parties in the context of using the services offered on the site.

1.3 You will find the precise definition of the technical terms used throughout these terms in Article 26 of this document.

2. Acceptance of the terms

2.1 By using our website or placing an order, you declare that:

(a) you are an individual at least 18 years old;

(b) you are legally capable of entering into a binding contract with us;

(c) no law or agreement prohibits you from entering into a contract with us.

2.2 We may ask you to confirm in writing that you are indeed authorized to accept these terms.

2.3 You also guarantee that:

(a) you have never been convicted of offenses related to computing or internet use;

(b) you have never been denied or excluded from our products or our website in the past.

2.4 We reserve the right to restrict or deny your access to our site if we deem it necessary or appropriate to protect our services.

2.5 By placing an order, you declare that:

(a) you have read and understood these terms in their entirety;

(b) your purchase request is entirely based on compliance with these terms;

(c) your order and any confirmation resulting from it are solely governed by these terms;

(d) you commit to strictly adhere to everything stipulated in these terms.

2.6 If you do not accept these terms, please do not use the site or place an order.

2.7 To access certain features of the site or make a purchase, you must first express your explicit agreement to these terms.

2.8 By using our site or placing an order:

(a) you also agree to the application of our privacy policy;

(b) you also agree to our responsible use policy as described in Article 12.

2.9 We strongly advise you to save or print a copy of these terms for your personal records.

2.10 If you disagree with all or part of these terms, we recommend that you do not contact our services or finalize a purchase.

3. Use for personal purposes

You declare that you use this site exclusively for the purchase of products intended for personal and private purposes. You are not acting on behalf of an organization, a business, or another individual.

It is strictly prohibited to use products purchased on our site for commercial purposes, resale, or professional exploitation without our prior written consent.

Prices and fees

The prices listed on our site include VAT (value-added tax) as well as other applicable taxes. Any shipping fees are included in the final sale price, unless otherwise explicitly stated during the ordering process.

Please note that any additional import fees, such as customs duties, import taxes, or local taxes, are not included in the displayed price and remain your sole responsibility. In some cases, these fees may apply depending on the regulations of your delivery country. We advise you to contact our customer service before finalizing your order to find out if such fees may apply.

We strive to present all product information, including prices and descriptions, as accurately as possible. However, if it turns out that a displayed price is incorrect, we will inform you as soon as possible. You will then have the option to confirm the order at the corrected price or to cancel it at no charge.

In the event of a manifest pricing error, Maison Elmora is not obliged to deliver the order at the incorrect amount, even if you have already received an automatic order confirmation by email.

The prices of our products may be changed at any time and without notice. Any price changes do not affect orders that have already been validated for which you have previously received an official confirmation.

Order and confirmation

Once your order is placed on our site, it is processed subject to stock availability. If the ordered products are available, we will send you an order confirmation acknowledging receipt and consideration of your request.

A binding purchase contract between you and Maison Elmora is only concluded when we send you the order confirmation, and only for the items specifically mentioned in this email.

If your order contains multiple items, they may be shipped separately and delivered at different times depending on their availability or shipping center.

We reserve the right to remove products from our website at any time without prior notice or justification.

5.5 We also reserve the right to refuse or cancel an order for any legitimate reason, even after sending the order confirmation.

5.6 If we decide to cancel your order after payment has been made, the total amount you paid will be fully refunded via the original payment method.

6. Payment

6.1 Payment for your order can be made using one of the secure methods offered on our site at the time of validating your cart. These transactions are processed confidentially through authorized payment service providers.

6.2 Maison Elmora cannot be held responsible in the event of fraudulent use of your payment method, such as a credit card, by a third party, even if said payment method has been reported lost or stolen.

6.3 By validating your order, you formally commit not to initiate a chargeback or claim an undue refund from your bank for a payment made legally in connection with your purchases on our site.

7. Delivery

7.1 We make every effort to deliver your order to the exact address you provided during the checkout process.

7.2 An estimated delivery date is provided to you when finalizing your order, to inform you of the period during which you can expect your package.

7.3 If delivery to the provided address proves impossible for logistical reasons, we will contact you. In such a case, the order will be canceled and you will be fully refunded the amount paid.

7.4 As soon as the products are delivered to the delivery address you specified, the responsibility for loss, theft, or damage is entirely yours.

8. Cancellation or modification of your order

8.1 After placing an order, you can only modify or cancel it by contacting us via email as soon as possible at the address info@maisonelmora.com.

8.2 If your order has already been packed and is ready to be shipped, we can no longer interrupt the process or modify the contents. In this case, you will need to return the items after receipt, in accordance with the instructions in Article 10.

8.3 If your order is already in transit, it can no longer be canceled. However, you can inform us in advance of your wish to cancel so that we can prepare for the receipt of your return. To expedite processing, we ask that you provide us with proof of return shipment. In case of loss of the package during return, the refund can only be processed after 16 weeks from your initial order.

As we use a fully automated processing system, your order is generally processed immediately after payment validation. It is therefore, in principle, impossible to interrupt the shipping process. It is only in exceptional cases that we can attempt to cancel an order within 24 hours of its validation to proceed with a refund before delivery.

Here is the rewrite of Article 9 (Defective or Damaged Products) for Maison Elmora, without any bold text:

Defective or Damaged Products

You acknowledge that the products offered by Maison Elmora are standard items and are not designed or tailored specifically according to your personal specifications.

All information, descriptions, and materials on our site are provided as is, without any explicit or implicit warranty regarding their suitability for a particular use or their absolute accuracy.

The images of the products displayed on the site are provided for illustrative purposes. The product you receive may slightly differ in its details or shades from that displayed on your screen.

If you receive a defective or damaged product, you must contact us by email at info@maisonelmora.com. We thank you for including a clear description of the problem as well as a photograph clearly showing the defect or damage observed.

You can then return the defective product to us by following the detailed instructions that will be provided to you, in accordance with Article 10.

Once the returned product is received in our services, we will carefully examine it. The processing time for returns may vary depending on the nature of the product and the activity period of our logistics service.

If the inspection confirms that the product is indeed defective, we will inform you by email.

In this case, we commit, at our sole discretion:

(a) to replace the product free of charge and cover the shipping costs of the new item, provided that the original product has been returned to us beforehand; or

(b) to fully refund you the purchase price of the defective product, including the return shipping costs incurred. The refund will be made to the account used for the initial payment.

If, after inspection, the product is found not to be defective or if the damage results from improper use, we reserve the right to refuse the refund. Reasonable processing and administration fees may then be charged to you.

Return and Refund Policy

Our return policy is an integral part of these general terms and constitutes an essential condition for using the site and validating orders.

10.2 If you are not satisfied with all or part of your order, you can exercise your right of withdrawal within 30 days from the receipt of the last item of your order. To initiate this process, please send us an email specifying the information related to the product to be returned, and then return it to our return address.

10.3 The shipping costs related to the return are your sole responsibility, unless otherwise indicated or agreed upon in writing by us.

10.4 We will only proceed with the refund after the actual receipt and verification of the condition of the returned product in our warehouses.

10.5 You are responsible for organizing a proper return. The product must be returned in the exact condition in which you received it: intact, unused, with all original tags, and in its original packaging. Ensure that the item is properly protected for transport.

10.6 If the returned product does not meet our conditions (for example, if it is damaged, incomplete, or shows visible signs of use), Maison Elmora reserves the right to refuse the return or apply a discount.

10.7 If the returned item meets all the required conditions, we will send you a confirmation by email. The refund will then be processed within 7 working days via the payment method used for the initial order.

10.8 The refund will only be definitively validated after the physical receipt and inspection of the returned goods by our quality team.

Here is the rewrite of article 11 (Discount codes and gift vouchers) for Maison Elmora, without any bold text and with a clear structure:

11. Discount codes and gift vouchers

11.1 You have the option to use promotional codes or discount vouchers when paying for your order on our website.

11.2 To activate a discount voucher, simply enter the corresponding code in the designated field on the checkout page.

11.3 Once the code is validated by our system, the amount of the discount will be automatically deducted from the total amount of your order.

11.4 The use of a single promotional code is allowed per order placed in our store.

11.5 Discount vouchers have no monetary value and do not earn any interest, nor do they provide any cash refunds.

11.6 If the amount of the discount voucher is less than the total of your order, you can pay the remaining balance using one of the usual payment methods accepted on the site.

12. Authorized use of the site

It is strictly prohibited to use the site in a manner likely to cause damage or disrupt its operation, accessibility, or security. The following are specifically prohibited:

(a) any illegal, deceptive, harmful, or fraudulent use;

(b) the distribution or hosting of malicious software such as viruses, spyware, trojans, or other harmful programs;

(c) the automated collection of data, including scraping, harvesting, or mining, without our prior written permission;

(d) the use of bots or any other automated tool on our interface;

(e) violation of the instructions specified in our "robots.txt" file;

(f) the use of data obtained via the site for unsolicited marketing purposes, such as spam, SMS campaigns, or telemarketing;

(g) direct contact with users or entities via data obtained from our platform;

(h) the copying, modification, distribution, or reverse engineering of our source code without permission;

(i) any attempt to develop similar or competing products or services based on elements from our site;

(j) the rental, sale, or granting of access to the site to third parties;

(k) access to the site via a third-party internal network;

(l) the modification or editing of content obtained from the site without our express permission.

You are personally responsible for any damage, loss, or cost incurred by Maison Elmora due to prohibited use on your part.

You agree to inform us immediately if you notice any abuse or inappropriate use of the site as described above.

Links to and from other sites

Our site may contain hyperlinks directing to third-party websites. These links are provided solely for informational purposes or to facilitate your navigation.

Maison Elmora has no control over these external sites and disclaims any responsibility for their content, availability, legality, or reliability.

You have the option to establish a link to our homepage, provided that it is done fairly, legally, and appropriately, and does not harm our reputation.

It is strictly prohibited to suggest any form of collaboration, endorsement, or support from us without obtaining our prior written permission.

You are only allowed to create a link to our site from a website that you personally manage.

We reserve the right to revoke at any time, and without notice, the permission to create a link to our platform if we believe it harms our interests.

Intellectual Property

The overall structure, source code, graphics, and organization of this site are protected by intellectual property rights and may not be copied, reproduced, or imitated.

All intellectual property rights related to the site, as well as all content and materials displayed, belong to Maison Elmora or have been licensed to us by our partners. These rights are protected by applicable international laws and treaties. All rights are expressly reserved.

You are only authorized to use our site and its content for strictly personal and non-commercial purposes, in full compliance with these terms. This authorization also includes the texts, images, and descriptions related to our products.

If you suspect a violation of our intellectual property rights by a third party, we thank you for informing us as soon as possible.

Our brands, logos, and distinctive signs may not be used without our prior written permission, except in the limited context of an authorized link to our homepage, as defined in Article 13.

Protection of personal data

Our privacy policy is an integral part of these general terms and is an essential condition for using the site.

We use cookies to improve the technical functioning and user experience of our site. By accepting these terms, you also consent to the use of cookies as described in our privacy policy.

When you share personal data with us, we treat it as strictly confidential and only use it in accordance with your authorization and applicable data protection laws. We implement the necessary technical and organizational measures to ensure its security and integrity.

When additional security protocols are required, certain documents or information related to the transaction may be transmitted to you electronically. This data may be accessible to our staff, representatives, advisors, or any other authorized party, only if necessary to execute the sales contract.

Security, viruses, and abuse

Although we make every effort to ensure the security and integrity of our site, we cannot guarantee that it is completely free of errors, interruptions, or malware.

It is your personal responsibility to protect your own devices, software, and systems when accessing our site. We strongly recommend using up-to-date antivirus software.

16.3 It is strictly forbidden to abuse our site by knowingly introducing or disseminating viruses, trojans, malware, or any other harmful or technologically harmful code.

16.4 Any attempt to gain unauthorized access to our site, the server on which it is hosted, or any other server, computer, or database connected to our site is strictly prohibited and constitutes a serious violation of these terms.

16.5 You must not attack our site via a denial of service (DoS) attack or a distributed denial of service (DDoS) attack.

16.6 If we detect such a violation, we reserve the right to immediately suspend your access to the site and, if necessary, inform the competent judicial authorities by providing your identity.

Here is the rewrite of Article 17 (Limitation of liability) for Maison Elmora, without any bold text and with a clear structure:

17. Limitation of liability

17.1 To the maximum extent permitted by applicable law, Maison Elmora disclaims any liability for damages or losses resulting from the following:

(a) content published by third parties or by other users of the site;

(b) information published by us, including any typographical errors or data that has become outdated;

(c) the quality of the products, illustrative visuals, or minor discrepancies from the descriptions on the site;

(d) decisions made by the user based on the information available on the platform;

(e) the temporary or permanent inability to access the site or use all or part of its features;

(f) delays or failures in the performance of our obligations due to circumstances beyond our control, such as network outages, natural disasters, strikes, pandemics, or actions by third parties.

17.2 We are in no way liable for indirect, incidental, or consequential damages, such as loss of profits, loss of business opportunity, damage to reputation, or missed savings, even if such damages were foreseeable or if we had been informed of their possibility.

18. Indemnification

18.1 You agree to indemnify, defend, and hold harmless Maison Elmora, as well as its officers, directors, employees, agents, and partners, against any claims, liabilities, damages, losses, or expenses.

18.2 This indemnification obligation applies in particular, but is not limited to, reasonable legal fees arising from:

(a) your violation of any of the provisions of these general terms;

(b) your inappropriate or illegal use of the site or the products purchased;

(c) your violation of any third-party rights, including intellectual property rights or the right to privacy.

Disclaimer of warranties

Maison Elmora strives to keep the site operational and error-free. However, we provide the site and its services as is and as available, without any warranty of any kind, whether express or implied.

We do not guarantee that the use of the site will be uninterrupted, fast, secure, or completely free of programming or transmission errors.

To the fullest extent permitted by law, we exclude all representations, warranties, and conditions relating to our site and its use, including but not limited to, implied warranties of merchantability, fitness for a particular purpose, or non-infringement.

No advice or information, whether oral or written, obtained by you from Maison Elmora or through the site, shall create a warranty not expressly stated in these terms.

Severability

If any provision of these general terms is found to be illegal, void, or unenforceable by a judicial authority or competent jurisdiction, that provision will be considered dissociated from the rest of the contract.

The invalidity of a clause does not affect the validity and enforceability of the other provisions of the general terms, which will remain fully in effect.

To the extent possible, if a clause can be validated by the removal or modification of part of its text, that part will be considered removed, and the rest of the clause will continue to apply in a manner that respects the initial intent of the parties.

Force majeure

Maison Elmora cannot be held responsible for any failure or delay in the performance of its contractual obligations if such failure or delay is due to a force majeure event, as defined by law and jurisprudence.

By force majeure, we mean any unpredictable, irresistible event that is external to our will, including but not limited to: natural disasters, fires, floods, extreme weather conditions, epidemics or pandemics, total or partial strikes, lockouts, riots, acts of terrorism, wars, interruptions of transportation means, telecommunications or electricity outages, as well as government or legal restrictions.

In the event of such an occurrence, the performance of our obligations will be suspended for the duration of the force majeure. We will strive, as far as possible, to inform you of the situation and find alternative solutions to limit the inconvenience.

If the force majeure event lasts beyond a period of 30 consecutive days, either party may terminate the contract by right, without giving rise to any compensation, except for the reimbursement of amounts already paid for undelivered products.

Waiver

The fact that Maison Elmora does not invoke, at any given time, any of the clauses of these general terms cannot in any way be interpreted as a waiver of the right to invoke them later.

No waiver by us of any of our rights or your obligations will be effective unless expressly stated in writing and communicated to you officially.

A waiver of a specific breach does not constitute a waiver of any future breach of the same or a different nature.

Entire agreement

23.These general terms, accompanied by our privacy policy and any other official instructions published on our site, constitute the entirety of the agreement made between you and Maison Elmora regarding the use of the site and the purchase of our products.

23.This document replaces and cancels all communications, previous or contemporaneous proposals or agreements, whether oral, written or electronic, between you and us.

23.You acknowledge that by accepting these terms, you have not relied on any statement or warranty that is not expressly stated herein.

23.Any modification of this agreement will only be valid if published by Maison Elmora on the site or confirmed in writing by one of our duly authorized representatives.

Applicable law and jurisdiction

These general terms and conditions of sale, as well as all transactions carried out on the Maison Elmora website, are governed, interpreted, and enforced in accordance with the applicable laws.

Any dispute relating to the validity, interpretation, execution, or termination of the contract concluded between Maison Elmora and the user, even in the case of multiple defendants, will be subject to the exclusive jurisdiction of the competent courts.

24.3 Before taking any legal action, the parties will attempt to find an amicable solution to their dispute. To this end, we invite you to contact our customer service by email to present your claims.

24.4 If no amicable solution is found within a reasonable time, the dispute will be brought before the competent jurisdictions mentioned above.

25. Contact details

25.1 For any questions, complaints, or requests for additional information regarding our products or these terms and conditions, you can contact our customer service.

25.2 Our teams are available to assist you via email at the following address: info@maisonelmora.com.

25.3 We strive to respond to all inquiries as quickly as possible to ensure you have a smooth and satisfactory shopping experience.

26. Changes to the terms and conditions

26.1 Maison Elmora reserves the right to modify, update, or replace any part of these terms and conditions at any time and at its sole discretion.

26.2 It is your responsibility to regularly check this page for any changes. The version published on the site at the time of your order is the one that applies to your purchase.

26.3 Any new feature, tool, or service added to the store will also be subject to these terms and conditions.

26.4 By continuing to access the site or use our services after the publication of changes, you agree to be bound by the revised terms and conditions.

Contact information:

Store name: Maison Elmora 
Address: 7 Rue du Clos aux Pois | Lisses, Île-de-France
France Email: info@maisonelmora.com
Phone: +316 827 95 876

Customer service opening hours

Opening hours (Monday to Friday):
9 AM to 6 PM (GMT+1 Paris)
Opening hours (Saturday and Sunday):
10 AM to 4 PM (GMT+1 Paris)